FAQ

We use eco-friendly soy wax and high-quality fragrance oils. These ingredients blend well together to create the perfect candle. Our customers often comment on how amazing our candles burn and how incredible the scent throw is.

We put a lot of love and care in making our candles, they are all gently hand poured in our shop in Clarkson WA by Mum (Trish) or I (Laura). All orders are packed and dispatched from our shop and make their way to their forever homes.

Our burn time is calculated based on the burning for the recommended 2-4 hours at a time. If you burn your candle for longer than 4 hours at a time your candle will burn faster, and will decrease the overall burn time of your candle. This is because the jar heats up to the hotter than recommended temperature, resulting in the wax melting faster. To get the most out of your burn time, we recommend not burning your candle for longer than 4 hours at a time.

Tunnelling will occur when you have not left the flame of your candle burning long enough to create a melt pool that reaches the edge of the jar (roughly 3-4 hours). If this occurs do not trim your wick but leave it longer to create a larger flame on your next burn to allow the wax pool to reach the edge of the jar. Alternatively, molten wax is soft so when warm you can use a blunt object to push the wax edge in to the pool to melt it (also try a hair-dryer or tip the jar on it’s side towards the side of jar with the excess wax that requires melting. Keep moving the jar around to soften this wax and then push down in to the melt pool.) After the next burn be sure to trim your wick to 8 to 10mm.

This is completely normal – the fragrance in the diffuser reacts with the oxygen in the air to produce a slight colour variation. Direct sunlight can also contribute to a colour change, so please ensure your room diffuser is kept out of direct sunlight, heat and drafts.